Frequently Asked Questions

Can goods be returned?
Yes, all goods returned which have been incorrectly ordered will attract a 15% handling fee. All faulty goods returned will be replaced free of charge. (Terms and conditions apply)
Can I redeem my loyalty points at any time?
Yes, just simply click on the rewards that best suits your accumulated points and your reward will be sent with your next order. (Short delays may occur from time to time, depending on popularity.)
What is the order value to get FIS?
All orders over $250 ex GST are FIS metro Newcastle and Sydney.
If my order is under $250, what is the freight charge?
You will be contacted by email or phone should your freight be more than $15, prior to despatch
Is Hunter Industrial Supplies a locally owned and operated business?
Yes, Hunter Industrial Supplies is a locally owned family business servicing the industry since 2000.